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Business phone systems come in all sizes, quality ranges and prices. Since a business phone system is a very important part of your office and an important communication device you have to research all of the phone systems available to be sure that you will purchase the right telephone system for your current needs and especially your future needs that your company will grow into.

The right phone system will not just save time and money but also increase productivity. Voice-mail means that not a single call will be missed or a business opportunity lost. A proper phone system gives a young company a professional veneer and simplify day-to-day communications.

Before purchasing the phone system the first and the most important thing any company would need to do is to decide what they want and expect from a phone system to do for their business. If you aren’t sure or do not determine the features you would expect your new phone system to have, mistakes will be possible and you and your company might end up even in losing money.

Listed below are 10 of the most asked features for a business phone system:

Voice-mail will help `to prioritize callbacks. You can set the system to allow all employees to receive voice-mail or limit it to key staff.

Day and night greetings – this one feature could be the most important feature you choose. The business will never miss a call whenever the call comes in. If everyone in the office is busy, and no one has picked up the phone after 5 rings the voicemail will automatically pick up and put them on hold or take a message. There are options with this feature that will allow the system to answer more than one call at a time of present callers with options to choose from such as ‘press 1 for sales, press 2 for operator’.

VoIP Compatibility – although any phone system can integrate with VoIP calls, not every system can offer VoIP phone system features. These features are used for linking remote workers as well as linking multiple sites.

Music on hold and custom messages – When your customers or clients call usually if the line is busy they would be put on hold. To make the time they need to wait on hold easier for them, they can listen to the music or a customized message that is premade in this purpose to present or advertise your company.

Transferring calls – This is the feature that a good business phone system needs to offer. With this feature you will be sure that all of the calls that need to be transferred get to the adequate person.

Speed dialing -there are some phone systems that will charge for this feature and can be a great way to dial the numbers that you regularly dial without having to look up the numbers. Most of the phone systems will offer this feature free of charge so investigate the phone systems before you buy.

Speakerphone – this allows you to dial or talk without having to hold the phone. Some handsets offer this feature free of charge. Some phone systems don’t have this feature.

Warranties and guarantees – check the manufacturer’s warranties and guarantees for what they cover and for how long. Business phone systems vary on covered items and time periods.

Conference calls -if you regularly need to include more than one person on a phone call this feature may be something you will want to look for. Check the specifics of the phone system to make sure that they include this feature.

Headset compatible – this feature allows the caller to multi-task while on the phone. Some phone systems offer this but others do not. Again, if this is a needed feature you will want to make sure it is included on the business phone system you purchase.

About the author: Kirby Whitehall is a telecommunications specialist from Infiniti Telecommunications, a provider of expert services and top phone systems and phone system services.

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